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LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. The retailer can evaluate the product and replace the bit from stock or work with DEWALT's Customer Service Team to order a replacement that can be shipped directly to you at no charge. Visit your local professional retailer.Go to to find one of 20 factory-owned locations or one of more than 600 authorized independent repair shops. A Service Technician will evaluate the product and replace the bit free of charge if it failed prematurely and the wear mark is still present. Visit the DEWALT Service Center nearest you.Call 1-800-4-DEWALT (1-80) between Monday and Friday, 8am-5pm Eastern or contact Customer Service through the form at and DEWALT will ship you a replacement bit at no charge.There are 3 easy ways to get a replacement bit:
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If your drill bit fails for any reason while the anchor wear mark is still visible on the product, DEWALT will replace it free of charge.
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I'm still running them hard.DEWALT ® SDS MAX High Impact Carbide and SOS Plus 2 Cutter Masonry Drill bits are covered by the manufacturer's limited lifetime warranty. The other two are showing signs of age with their full-charge run time declining slightly. One recently decided it was time to retire and refused to take another charge. The introduction of this battery adapter is awesome now we can start transitioning towards newer technology, bit by bit, piece by piece. You can go to hardware store, home center, or today and get an 18 volt NiCd battery, or even a brand-new 18 volt tool. That's simply incredible, considering the modern system of 20V MAX tools has been out for 4-5 years. Was it an "engineered obsolescence" sales scheme? Although many people bought new cordless tool sets, lots left to shop elsewhere, swearing off the brand as they went out the door.ĭeWalt on the other hand, has supported tools that last for a seriously long time. People would end up purchasing new tools, rather than ordering older batteries from the factory. It was odd, even though each generation was a same voltage, NiCd battery, there would be a slight change to a a bump or ridge on its case, preventing interchange between versions.
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It was common that I'd bear the brunt of a shopper's frustration when they learned that each year's version of the store-brand tools had an battery configuration incompatible with the prior model. Years ago, I worked a second job, at a department store selling their popular exclusive brand of tools. They've outlasted and out performed any other brand of cordless tools I've owned by several years, leaving me a bit of a fan-boy. I've had my own set for about 8 years, and all the tools are still going strong. They're certainly the most common brand on the construction sites I've visited. It's been one of the most popular lines of professional-quality cordless tools, for a very long time. I believe DeWalt's 18 volt line of cordless tools has been in the market for about 20 years. I've run it through its paces for a month on a variety of my tools. When DeWalt gave me an early-bird chance to try out their new battery adapter and bring modern battery technology to my older tools, I couldn't wait to put it in action. Regular readers of this blog know that I've been personally wielding DeWalt 18 volt cordless tools on my projects for years.